NDIS LEADERSHIP WEBINAR SERIES
What’s Actually Happening When Nobody’s Watching? A 4-Part Series Offering A Deeper Dive Into Capability & Risk. Competency assurance in high intensity support: beyond training records and checklists.
Presented by Natalie Donohoe
The Chief Executive Officer of Premium Health, Natalie is a leading consultant in workforce capability, high intensity supports, and competency-based training systems.
She oversees training quality, clinical governance and safety across first aid, mental health and NDIS aligned programs.
Natalie also works with NDIS providers to:
- Develop policies aligned with the NDIS High Intensity Support Skills Descriptors
- Build competency-based training and assessment systems
- Help leadership teams move beyond compliance towards genuine quality assurance
Natalie is passionate about creating workplaces where support workers feel confident, valued and safe. Through presentations, webinars and practical tools, she connects industry best practice with the realities of frontline service delivery.
A Deeper Dive Into Capability & Risk
Webinar 1: Dysphagia Management
The Competency Gap Your Audit Won’t Find
A worker can explain a mealtime management plan during training. Will they follow it consistently during a busy shift?
Explore why documented plans do not automatically translate into safe mealtime support, what sector evidence reveals about delivery gaps, and what a genuine mealtime assurance systems look like.
You will explore:
- Competency drift in daily practice
- Mealtime plan implementation
- Evidence and assurance systems
Friday, 16th October 2026 from 10:00 – 11:00 AM AEDT. $49 per person. Enrol here.
Webinar 2: PEG Feeding & Enteral Nutrition
When Daily Practice Becomes Daily Risk
Does performing a task every day maintain competency – or create opportunities for competency drift?
Examine common failure points in PEG feeding, the complications competent workers must recognise, and how providers can verify capability beyond an initial sign-off.
You will explore:
- Common clinical failure points
- Recognising complications
- Ongoing competency verification
Friday, 6th November 2026 from 10:00 – 11:00 AM AEDT. $49 per person. Enrol here.
Webinar 3: Medication Management
Where The System Breaks Down In Supported Accommodation
Most medication incidents occur despite workers being trained. So where does the system break down?
Unpack the documentation gap, the PRN gap and handover failures, then identify what a medication assurance system needs to demonstrate that support is delivered correctly.
You will explore:
- Documentation, PRN & Handovers
- System-level failure points
- Bonus assurance checklist
Friday, 4th December 2026 from 10:00 – 11:00 AM AEDT. $49 per person. Enrol here.
Webinar 4: Epilepsy & Seizure Support
Can You Be Competent At Something You Rarely Do?
Can workers recognise a person-specific seizure and respond correctly — even when it rarely happens?
Explore why epilepsy training doesn’t cover midazolam administration, how familiarity creates practice drift, and what the Commission’s two Practice Alerts actually require from your organisation.
You will explore:
- Person-specific recognition
- Midazolam administration and post-administration monitoring
- Rare event capability assessment tool
Friday, 5th February 2027 from 10:00 – 11:00 AM AEDT. $49 per person. Enrol here.