Preparing for your training with Premium Health

Yes, all students must self-enrol through our online platform at least 72 hours before their course starts. The enrolment link is included in your booking confirmation email.

Enrolment is essential, as many courses have required pre-work or in-class activities that can only be accessed via the student portal. Students who are not enrolled will not be able to complete these activities.

We also send training reminders by email and SMS 2 days before the session — but only to students who have completed their enrolment.

Some courses require mandatory pre-work to be completed before the training day. Students who have not successfully completed their pre-work will not be able to attend the session and will need to rebook at full cost.

Students can check and complete their pre-work through the student portal, which they access after enrolling via the self-enrolment link in your booking confirmation email.

An instructional video on how students can check their pre-work requirements, and subsequently complete them, can be found here.

Many of our courses have mandatory pre-work requirements. Students who have not successfully completed these requirements will be turned away for the training and will be required to rebook at full cost.

Your staff will need to bring a pen and a valid form of photo identification to their training.

To participate successfully in a live virtual classroom training program, students will also need:

• A device (such as a laptop or tablet) that has a working microphone and camera
• A strong, stable internet connection

All students must join a live virtual classroom with a working microphone and camera. If our trainer cannot see and/or hear a student, they will be removed from the session.

Please see "On the day of your training" for more information on running a successful live virtual classroom training program.

This courses require students to undertake a practical assessment via live virtual classroom. As such, all students require access to a course-specific equipment pack provided by Premium Health. They will be unable to participate in the training without it. Each student will receive their own* equipment pack, sent to the nominated address provided at the time of booking. It is your responsibility to distribute the packs to your staff upon delivery, unless other arrangements have been made with your Relationship Manager.

Students who do not have an equipment pack at the start of training will be turned away and will need to rebook at full cost.

Note: Students attending First Aid/CPR, Urinary Catheter Care or Enteral Tube Feeding sessions will share a single equipment pack and must be in the same room during the training.

For face-to-face skills assessment courses, all equipment will be provided by the trainer on the day.

Students should arrive 10 minutes before your session starts. Late arrivals will not be admitted, especially for our shorter courses, due to missing critical learning or assessments. Students denied entry will be required to rebook their training at full cost.

We require an appropriate training room to facilitate your session when undertaking a face-to-face training program. Unfortunately we will not be able to conduct the training if your space does not have the appropriate requirements. Your training room will need to adhere to occupational health and safety and fire regulations and require the following:

• Working AV equipment (laptop/computer and tv/projector) that allows our trainer to play a PowerPoint and videos
• Adequate heating, cooling, lighting and ventilation
• Carpeted floor space
• Chairs and tables/desks for each student
• A whiteboard or butcher's paper
• An all-day parking space for the trainer, preferably adjacent to the venue to facilitate off-loading of equipment
• A staff member to meet and assists with unloading and carrying of equipment and direct our trainer to the training room

Where possible, Premium Health has found a 'u-shape' set up most appropriate when facilitating training. This allows the trainer to move around the room, and assist each student individually where required. It also allows for plenty of floor space for practical activities such as CPR. Click here for a diagram of the ideal room set up.

Every coordinator who organises training with Premium Health will have their own, individual coordinator login in our online corporate portal. Here you can view your upcoming training programs, student certificates and more. Login details for your portal are sent from a 'no reply' email address at the time of your booking being confirmed. These often enter junk inboxes, so please check there if you cannot locate them. Alternatively, please click ‘Forgotten your password’ on the page here and enter your email address to have them reset.

For onsite, face-to-face training, your trainer will arrive approximately 30 minutes prior to course commencement. Please ensure someone is available to meet the trainer (and pass on these site contact details to your Account Manager if you haven’t already).

For onsite, face-to-face training, yes they do! Our trainer has a lot of equipment for your session and needs a parking space close to the facility. Please make sure the parking space is ‘all day’ as we don’t want the trainer popping out of the session every hour to move their car!

For onsite, face-to-face training, yes please! Assistance with unloading equipment is required so please ensure someone is available to meet our trainer. Let us know if there are any special arrival details we should pass on to the trainer such as site access, site contact, entrance gates etc.

We conduct our live virtual classroom as we would a real-life classroom. Virtual classrooms can be new to your staff, so please ensure they are aware of the expected behaviour when undertaking training. Some behaviour, such as driving while attending a session, will not be tolerated.

The following etiquette requirements apply to all online live training workshops:

• Students are requested to enter the waiting room 10 minutes prior to the starting time
• No more than the maximum number of students will be allowed to enter the session from the waiting room
• Students will not be able to join the workshop if they logon more than 10 minutes after the scheduled start time
• Coordinators seeking to take attendance at the beginning of the session will not be able to enter the workshop if they arrive more than 10 minutes after the scheduled start time
• If students leave the session, they will not be permitted to re-join
• Active participation of students is required throughout the session via video/audio/chat box to engage in knowledge questions at the end of session and trainer questions/case studies throughout session
• Students seen to be driving whilst in the session will either be asked to stop and park or will be removed from session.
• Recording of the session or asking the trainer to record the session will not be allowed due to privacy of students and intellectual property rights of materials

Attendance at a virtual workshop will require students to have the capability to access the online platform via a device with video and audio capability. Our trainer must be able to see and hear all students at all times. Those who cannot be seen and/or heard will not be marked as having completed the training.

It is our experience that the students will be able to see, hear and interact more effectively with our trainer when joining from their own device, in their own private and quiet space. If students are joining from the same room, please join via one device that can see and hear everyone in the training.

To ensure the success of your program and optimise the learning experience for your students, we strongly recommend that you test your staff's ability to log on to their computer with audio and video settings through the online platform prior to the training session. All training sessions have a 10 minute grace period. After this time our trainer will not be able to admit any students into the course. We recommend students log on to the session at least 15 minutes prior to course commencement. This way any technical issues can be troubleshooted before the session to minimise the risk of the students connecting too late to be admitted into the course.

The link to your live virtual classroom will be sent to you upon successful confirmation of your booking. You are required to provide this link and instructions to your team members. They will not receive this link separately from Premium Health.

Premium Health evaluated many online platforms and we believe the best online education platform is Zoom.  Training delivered by Zoom provides a superior experience for our students due to the ease of use and education features such as waiting room, whiteboard and ability to use break out rooms for case studies or activities.

The following etiquette requirements apply to all online live training workshops:

• Students are requested to enter the waiting room 10 minutes prior to the starting time
• No more than the maximum number of students for your particular training course will be allowed to enter the session from the waiting room
• Students will not be able to join the workshop if they logon more than 10 minutes after the scheduled start time
• Coordinators seeking to take attendance at the beginning of the session will not be able to enter the workshop if they arrive more than 10 minutes after the scheduled start time
• If students leave the session, they will not be permitted to re-join
• Active participation of students is required throughout the session via video/audio/chat box to engage in knowledge questions at the end of session and trainer questions/case studies throughout session
• Students seen to be driving whilst in the session will either be asked to stop and park or will be removed from session.
• Recording of the session or asking the trainer to record the session will not be allowed due to privacy of students and intellectual property rights of materials

Recording or photography of any kind during our training is not permitted.

Certificates are issued within 7 business days of the training session. These will be sent electronically via email to the coordinator of the training program and will also be available for the students to download from their 'Vasto' student portal.

As a Registered Training Organisation, we are required to collect ‘AVETMISS’ data on behalf of the government. Click here to find out more.

For some of our courses, we are required to collect and verify a USI for each student we train. We are unable to issue a certificate without one. Click here to find out more.

We will issue your invoice 7 days prior to the commencement of your training session. Our standard payment terms are 14 days from date of invoice. Please speak with your Relationship Manager if you have special invoicing requirements.

Yes but please let us know 8 days or more prior your training session to avoid any penalty charges.  Cancellations or transfer requested received within 7 days of your training date will require you to pay a transfer fee equal to 100% of the course fee. Our full terms and conditions can be found here.

Yes we do! Premium Health offers learner support services within the scope of its operations. The nature of the support depends on an assessment of the individual’s needs. If you know of anything that may prevent your employees from progressing through training and assessment, you are invited to call our National Training Manager (1300 721 292) to discuss and design a suitable support strategy. For further information regarding training, assessment requirements and Premium Health policies and procedures, we request that you and your employees view the course information on our website.

For more critical student information such as our student code of conduct, assessment conditions and entry requirements of our training, please click here.

These terms and conditions apply to corporate onsite courses only. Please click here for our public terms and conditions.

Invoices

• Premium Health will issue your invoice 7 days prior to the commencement of your training session.
• Premium Health’s standard payment terms are 14 days from date of invoice.

Transfers/Cancellations

• We will cancel or transfer your booking to another date where notification is received 8 days or more prior to the initial course commencement at no additional charge.
• When you request to cancel or transfer your booking to another date and the notification is received 7 days or less prior to course commencement you will be required to pay a transfer fee equal to 100% of the course fee.

Certificates

• In the circumstance that you require a hardcopy of your Statement of Attainment/Participation there will be a charge of $15 for each Statement issued.
• Certificates will be issued upon course completion, within 10 business days of payment being received.

Venue requirements

• Adequate heating, cooling, lighting and ventilation.
• Room adequately sized for the number of students with carpeted floor space to facilitate practical components of the course.
• Chairs and tables/desks for each student.
• Whiteboard.
• Parking space for the trainer, adjacent to the venue to facilitate off-loading equipment.
• A staff member to meet and assists with unloading and carrying of equipment and direct our trainer to the training room.
• Adheres to occupational health and safety and fire regulations.

Learner support

• Premium Health offers learner support services within the scope of its operations. The nature of the support depends on an assessment of the individual’s needs. If you know of anything that may prevent your employees from progressing through training and assessment, you are invited to call our National Training Manager (1300 721 292) to discuss and design a suitable support strategy. For further information regarding training, assessment requirements and Premium Health policies and procedures, we request that you and your employees view the course information on our website.

USI information

• Accredited training can be tracked through the USI registry. If you want to have your details, or your student's courses tracked please ensure they bring their USI (Unique Student Identifier) to this training. If students need to apply for a USI or need more information please visit the Unique Student Identifier website. The student's full date of birth is also required to verify his/her USI. For students who are unable to provide a USI or provide a USI that can not be verified their training outcome will not be recorded on their USI account and will not be available in future years as part of the authenticated USI transcript service.